Returns and Exchanges

Important information
We can only accept your return if it:
– has all original attached tags and labels.
– has not been worn, used or damaged.
– is not soiled by fake tan, deodorant, perfume or make up.
– if posted back within 14 days of receipt. The 14 day return policy starts from the day you receive your item. ( We understand overseas shipping can take around 10 – 15 days to reach).
– please post back in original packaging

Returns/Refunds/Exchange
– Once we receive your return, you will an email notification.
– Processing of return may take 2-4 working days.
– Exchange will be dispatched after processing and refund should show to your account within 10 days. (depending on your bank’s timescale).
– Exchange can be made only for the goods of the same value.
– Sale items are non refundable, exchange is accepted for a different size only.
– Please allow up to 21 days for returns from overseas destinations to reach us.
– Please note we don’t cover your shipping costs back to us. You will need to use your local service using a signed for/recorded delivery. Please keep the receipt for your records until we receive the returned goods.

-For any queries regarding returns, refunds or an exchange email us at: contactus@orphiclnd.com

*If an item is returned outside the return period or we believe shows signs or damage or wear and does not fulfil the requirements mentioned above, the return will not be accepted and will be sent back to you.